Terms and Conditions

Introduction

These Terms and Conditions (this “Agreement”) govern your access to and use of the software-as-a-service offered through TetraVista.in (“Service”) and are entered into by and between you or the entity you represent (“Customer”) and TetraVista Technologies Pvt Ltd (“TetraVista”, “we”, “us”, or “our”). TetraVista Technologies Pvt Ltd is a company having its registered address at: 87/138-1, Ponnaiah Raja Puram, Coimbatore -641001, Tamilnadu, India..

By registering for, accessing, or using the Service you (i) represent and warrant that you have the authority to bind the Customer to this Agreement, (ii) accept and agree to be bound by this Agreement, and (iii) agree that this Agreement becomes effective on the date you sign up for an account via TetraVista.in (the “Effective Date”).

1. Provision of the Platform

Subject to Customer’s compliance with this Agreement, TetraVista will make the Service available to Customer for the Term on the terms set forth herein. The Service enables customers to create, edit, store, analyze and send message notifications to their recipients via WhatsApp Cloud API and related integrations (the “Third Party Messaging Platforms”).

Customer is responsible for obtaining and maintaining any approvals, API credentials, phone numbers, WhatsApp Business Account verifications, or other prerequisites required by Third Party Messaging Platforms, whether obtained directly or via Customer’s clients. Use of the Service is conditional upon compliance with the applicable third-party terms, policies and guidelines (including WhatsApp and Meta terms).

2. Modifications to Service and Fees

TetraVista reserves the right to modify, suspend, or discontinue the Service (or any feature) at any time, with or without notice.
We may change subscription fees upon at least thirty (30) days’ notice. Fee changes will be notified by email and posted on https://tetravista.in/pricing.
TetraVista may update these Terms from time to time. Continued use of the Service after any update constitutes acceptance of the updated Terms.

3. Trademark License

During the Term, Customer grants TetraVista a worldwide, non-exclusive, non-transferable, royalty-free license to use Customer trademarks and logos provided to TetraVista for the limited purpose of marketing and promoting TetraVista, including listing the Customer on TetraVista.in, and in accordance with Customer’s reasonable trademark usage guidelines. Customer may require cessation of such use if continued display would materially harm Customer’s goodwill.

4. Intellectual Property & Ownership

TetraVista and its licensors retain all right, title and interest in and to the Service, software, documentation, any modifications, and all related intellectual property (the “TetraVista Property”). Customer acquires only a limited license to use the Service as set forth in this Agreement. Customer shall not copy, modify, sublicense, reverse engineer, decompile, or attempt to discover source code of the Service except as expressly permitted by law.

TetraVista does not claim ownership of Customer content uploaded to the Service. TetraVista may store, use, reproduce, modify, and transfer Customer Data, including Personal Data, solely to provide the Services and may use aggregated or de-identified data for internal business purposes.

5. Customer Responsibilities & Acceptable Use

Customer is responsible for all activity under Customer accounts, including all Administrative Users, Chat Agents and Chat Participants.
Customer shall maintain the confidentiality of account credentials and promptly notify TetraVista of any unauthorized use.
Customer will ensure that all use of the Service complies with applicable law and all third-party policies, including WhatsApp and Meta policies.
Prohibited uses include, without limitation:
- transmitting malware, viruses, or other harmful code;
- sending content you do not have rights to distribute;
- sending false, fraudulent, harassing, abusive, obscene, or illegal content;
- using the Service to target minors under applicable age limits (e.g., under 16) where prohibited;
- attempting to gain unauthorized access to the Service or its infrastructure;
- using automated data-scraping, mining, bots, or reverse engineering the Service;
- using the Service to develop a competing product or service.
TetraVista may, in its discretion and without notice, remove Content or suspend Accounts that it reasonably believes violate this Agreement or are unlawful or objectionable.

6. Onboarding, Verification & Documentation

WhatsApp and Meta may require business verification, identity documentation, or other reviews as prerequisites to access certain features. Customer agrees to provide all required documentation and cooperate with verification processes. TetraVista will assist in onboarding but does not guarantee approval by WhatsApp or Meta.

7. Support

Email and web support are provided Monday through Friday from 10:00 AM to 8:00 PM IST (GMT+5:30), excluding company-observed holidays. Support is available via our support email: support@tetravista.in and through the website chat widget where available.

8. Fees & Payment

Customer shall pay all fees as set forth on the TetraVista pricing page. All subscription fees are invoiced in advance and are non-refundable unless explicitly stated otherwise in this Agreement.

WhatsApp Cloud API charges (message/conversation fees) are billed directly by WhatsApp/Meta. Such charges are the Customer’s responsibility and are separate from TetraVista subscription fees.
Payment is pre-pay and recurring. No refunds or credits for partial months, unused time, or early termination, except as expressly provided herein.
Late payments may result in suspension of Services. Overdue amounts may incur interest up to 1.5% per month or the maximum permitted by applicable law.
Customer may dispute invoiced amounts by providing written notice and documentation within fifteen (15) days of receipt of the invoice. Failure to timely dispute shall be deemed a waiver of the dispute rights for that invoice.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TETRAVISTA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE LOWER OF (A) THE FEES PAID BY CUSTOMER TO TETRAVISTA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TWO HUNDRED UNITED STATES DOLLARS (USD $200).

IN NO EVENT SHALL TETRAVISTA OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Warranties & Disclaimers

THE SERVICE IS PROVIDED “AS IS,” AND TETRAVISTA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TETRAVISTA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Term, Renewal & Termination

This Agreement commences on the Effective Date and continues for the subscription period set forth at signup (the “Term”). Subscriptions may automatically renew for successive terms unless terminated in accordance with this Agreement.

Termination for Convenience. Either party may elect not to renew by providing written notice no later than thirty (30) days prior to the end of the then-current Term.

Termination for Non-Payment. TetraVista may suspend or terminate Services for Customer’s failure to timely pay undisputed fees, after providing notice and a thirty (30) day opportunity to cure.

Termination for Cause. Either party may terminate for uncured material breach upon thirty (30) days’ written notice. If TetraVista terminates for Customer’s uncured material breach, Customer remains liable for unpaid fees for the remainder of the Term. If Customer terminates for TetraVista’s uncured material breach, TetraVista will refund any prepaid fees for the unused portion of the Term.

Upon termination or expiration, Customer access will be disabled and Customer content may be deleted. Customer is responsible for exporting any content prior to termination; TetraVista shall have no obligation to retain or return Customer content after termination except as required by applicable law.

12. Confidentiality

Each party agrees to keep confidential any non-public technical, business or financial information disclosed by the other party and to use such information only for the purposes of performing under this Agreement, except as required by law.

13. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction specified by TetraVista at the time of signup. Any dispute arising out of or relating to this Agreement shall be resolved in the courts of that jurisdiction, unless otherwise agreed in writing.

14. Miscellaneous

This Agreement is the entire agreement between the parties and supersedes all prior agreements and understandings relating to its subject matter.
No failure or delay by either party in exercising any right will operate as a waiver of that right.
If any provision is held invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.